Client Care Receptionist
Covington, KY
Part Time
Entry Level
Job Title: Client Care Receptionist
Pay Range: $11-$16/per hour
Supervisor: Administrative Coordinator & Managing Director
FamilyCare Counseling Solutions, LLC is seeking two part time receptionists (AM and PM) at Covington, KY office. Front desk experience, knowledge of insurance verifications, and ability to multitask and be part of a team is required. Behavioral health experience is helpful, but not required. We offer competitive wages. Please send resume to: [email protected]
Job Summary: The Client Care Receptionist is the first line of communication between treatment team members, business customers (referral sources) and clients, whether it’s on the phone or in person. Receptionist may answer questions or provide general information, or may direct a participant to a person who can provide more direct and specific information. Client Care Receptionists are responsible for keeping, updating, and maintaining records by getting the appropriate information from the program participants, therapists, case managers, and peer supports. Being skilled in computer software, such as excel spreadsheets, word processing, and other programs relevant to the clinic is necessary to perform the required tasks. Some receptionists may also be trained in coding or billing clients and insurance companies to complete the insurance eligibility task. Client Care Receptionists must have excellent communication and customer service and people skills, as well as be able to multitask and stay organized. It is important to be keenly aware of all services provided within the outpatient treatment center.
Duties and Responsibilities
We are an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.
DRUG FREE WORKPLACE
Pay Range: $11-$16/per hour
Supervisor: Administrative Coordinator & Managing Director
FamilyCare Counseling Solutions, LLC is seeking two part time receptionists (AM and PM) at Covington, KY office. Front desk experience, knowledge of insurance verifications, and ability to multitask and be part of a team is required. Behavioral health experience is helpful, but not required. We offer competitive wages. Please send resume to: [email protected]
Job Summary: The Client Care Receptionist is the first line of communication between treatment team members, business customers (referral sources) and clients, whether it’s on the phone or in person. Receptionist may answer questions or provide general information, or may direct a participant to a person who can provide more direct and specific information. Client Care Receptionists are responsible for keeping, updating, and maintaining records by getting the appropriate information from the program participants, therapists, case managers, and peer supports. Being skilled in computer software, such as excel spreadsheets, word processing, and other programs relevant to the clinic is necessary to perform the required tasks. Some receptionists may also be trained in coding or billing clients and insurance companies to complete the insurance eligibility task. Client Care Receptionists must have excellent communication and customer service and people skills, as well as be able to multitask and stay organized. It is important to be keenly aware of all services provided within the outpatient treatment center.
Duties and Responsibilities
- Responsible for all incoming phone calls, screens them, takes messages and/or forward to appropriate staff.
- Answer the phone in a timely and professional manner. Records caller information and/or referral information as required. Forwards calls to appropriate staff members as necessary.
- Performs clerical and administrative tasks including drafting letters, memos, invoices, reports, and other documents for senior staff.
- Meet and greet program participants promptly, in a professional and courteous manner and route them to the proper staff person for services.
- Monitor security cameras.
- Provides clerical and logistical support with reporting requirements, records meetings (minutes) and committee assignments. Responsible for all incoming and outgoing faxes for the office.
- Coordinates the overall management of record keeping and ensures correspondence with other agencies. Follow up with all referral sources in a timely manner.
- Works with the Administrative Coordinator and other staff in the coordination of initial intake and billing.
- Verify client insurance coverage is current and correct at each visit.
- Assist with processing monthly insurance eligibility checks and ensure completion of procedures for inactive status
- Creates and manages Client Registration System/Building Client Profile (i.e., demographics, financials, insurance) for eligibility - Input client information accurately.
- Completes initial intake process with all new clients through obtaining copies of patients insurance cards, MCO identification cards, accurately scanning insurance cards including front and back, and providing patients with required paperwork.
- Assist with management of scheduling systems of clients - Schedule appointments (new, follow-up, reschedule) per Behavioral Health Professional protocol.
- Assist with processing prospective client referrals with scheduling of initial assessments and ensuring all new admission procedures are followed i.e. check insurance carriers online
- Assists with updates / maintains centralized calendar for all BHP teams work (vacations, training, client appointments, groups, etc)
- Complete appointment reminders to active clients in all programs.
- Monitors daily services rendered output, update centralized calendar with color coding system.
- Collect co-pays, co-insurance and self pay amounts at time of service.
- Assist the Program Coordinators with tracking and reporting program attendance and ensuring all logs are up to date.
- Assist's in the preparation of reports and formal communications with outside agencies and individuals.
- Assist with patient complaints and grievances by ensuring proper procedures are implemented and reported to Supervisors timely.
- Copies materials and keeps service forms & paperwork stocked as needed.
- Responsible for maintaining and reporting the department printing log.
- Maintains an updated inventory of all office equipment and supplies.
- Assist with Filing - Organizes and maintains program and member records. Files program members’ documents and maintains active and closed files, file folders and file cabinets organized and secured.
- Ensures that all office equipment and furniture are maintained in proper working condition and cleaning all office areas including removing trash as needed.
- Keep the Waiting Room/Reception Area Clean and Orderly at all times.
- Sort and distribute mail.
- Assist with organizing staff appreciation functions, and other company events.
- Assist with performing personal errands for Owner as requested/required.
- Assist with paying office bills and managing outside vendors as needed.
- Assist with community events by setting up tables and working booths to promote FCCS services as needed
- Ability and willingness to work evenings.
- Maintains confidentiality as required by State and Federal Law.
- Maintains a friendly yet professional attitude towards patients and must be consumer focused.
- Performs other duties as assigned.
Professional Requirements
- Meets dress code standards’ appearance is professional, neat, and clean
- Completes annual educational requirements.
- Maintains regulatory requirements and ensures patient confidentiality at all times.
- Reports to work on time, as scheduled.
- Attends in-services and staff meetings; provides feedback to improve services.
- Actively participates in performance improvement and continuous quality activities.
- Complies with all organizational policies, procedures, and Employee Handbook.
- Completes all documentation as outlined in the policies and procedures.
- High School Diploma or GED or equivalent.
- Fluent in the use of Microsoft Word, Excel, and other applications.
- Has knowledge of commonly used concepts, practices, and procedures within a particular field.
- A minimum of one (1) year of experience working as a receptionist; required.
- Healthcare and behavioral healthcare, preferred or working in a mental health environment as a receptionist or intake personnel.
- Knowledge of general office machines, telephone systems, fax machines, PDF operations, and other information systems.
- Sensitivity to the needs of persons with disabilities.
- Ability and willingness to work cooperatively with others.
- Maintains a high degree of discretion when dealing with confidential information.
- Must exercise a high degree of confidentiality.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.
DRUG FREE WORKPLACE
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